ShipBob Fulfillment

We have been a ShipBob customer for over two years, but this has been one of the worst fulfilment experiences we have had. ShipBob lost one of our inventory shipments, then repeatedly delayed receiving and stocking the replacement shipment despite assuring us it would be prioritised. Our customers were left waiting for weeks, forcing us to issue refunds, lose subscription customers and pay for ex...

I had a poor experience using ShipBob and would suggest small businesses look for a different provider for warehousing and fulfilment. Keep looking.

BEWARE! We started fulfilling through ShipBob in October 2025 and it has been the worst decision we have made since launching the business. One of the carriers that was included in the ship-option was Amazon Shipping. ShipBob has shipped so many (at least 50%) of our orders via Amazon Shipping and it has been an absolute nightmare! All of our inventory is at ShipBob's FC in Las Vegas and all orde...

I would not recommend Shipbob to my worse enemies. We are a small company currently growing and the amount of issues we have to deal with makes zero sense. We are calling support EVERY WEEK to handle issues made by them. They don't care and repeat the same mistakes. Even though customer service is very kind, I am starting to recognize their voices from calling so often. They make mistakes with del...

after 2 weeks of waiting and chatting and emailing their support consider they wont work with me im new and they dont want to get my 200 pcs each 0.33lb and help me start my business

Dealing with ShipBob has been incredibly stressful for me. It feels like there's always one problem after another, and their chat support hasn’t been helpful at all. The support team often seems unprepared to address issues effectively, which only adds to the frustration.

It's been a nightmare. Their fullfilment is almost double of what you see on shopify. In addition they lost packages at their wearhosue. The worst part is that often their orders are not going out 2 or 3 days after fulfillment. I am getting inventory out right now. Read all the negative reviews but wanted to give them a chance. Not wroth it. And all support is in India via email. Don't do it.

I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary. The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing pr...