Help Scout

The all-in-one customer support platform for growing companies

por Help Scout · Launched: marzo 2014 · Free plan available.

3.5 (18) on Shopify Usada por 181 tiendas Shopify

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Acerca de Help Scout

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create an account to get up and running in minutes! Collaborate on email, live chat, and social requests in one organized Inbox Help more customers in less time with AI tools Answer FAQs instantly with powerful self-service options Edit, duplicate, cancel, and refund orders directly in Help Scout

Última verificación: July 15, 2026 · Fresh

Detalles de la app

Desarrollador: Help Scout
Categoría: Store management
Precio: Plan gratuito disponible
Lanzamiento: marzo 2014
Valoración: 3.5 (18) on Shopify

Funciones principales

1 shared email Inbox
1 public knowledge base
Limited saved replies
No AI tools included
Multiple Inboxes

Integraciones con:

Campaign Monitor, HubSpot, Klaviyo, Mailchimp, Slack, Zapier

4 planes · empieza gratis · prueba gratis de 15 dias

Free

Standard

$30/month

Plus

$54/month

Pro

$90/month

Planes y precios segun el Shopify App Store.

Valoraciones y reseñas

basado en 23 reseñas de la Shopify App Store

Usa las flechas para leer reseñas individuales

Friendly user

— Del Mar Laboratories

Der gemeinsame Posteingang ermöglicht es allen Mitarbeitern, schnell die E-Mails zu finden, die sie adressieren sollen oder E-Mails an andere abzugeben. Dadurch, dass alle Zugriff auf dieselbe Inbox haben, kann man Arbeits- und Kommunikationsaufwand sparen, außerdem ist es manchmal hilfreich, eine E-Mail-Adresse angeben zu können, in der Spam besser erkannt wird und man nicht unbedingt gleich se...

— iFixit

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— Underground Printing

Smooth integration that doesn't get in the way. That means 5 stars. We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

— Família de Trigo

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

— Ugmonk

Funciona muy bien, un agrado tener toda la información en helpscout para poder dar respuestas más rápidas a nuestros clientes.

— Form Design

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

— We Are Amma

La meilleure solution de service client. Nous utilisons Help Scout depuis des années et nous apprécions la simplicité de configuration, mais aussi les nombreuses fonctionnalités.

— BYSIX

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly le...

— J skis

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

— Kitty Poo Club

Incredibly smooth integration. Allows our agents/management to quickly access required information where we need it most to give customers seamless assistance.

— GiftTree

We have used HelpScout for a few years now. It allows us to provide email support (and soon, integrated chat) without portal nonsense. We see threads, the customer sees emails. We've not yet used the Docs portion yet but plan to do so after rolling out a website update. The ability to see Shopify order data in the HelpScout interface is awesome. So is Tech Support. The ability to add workflows an...

— Standout

Not possible to install the Beacon using the app.

— Matchatori

Not compatible with Shopify checkout extensibility

— RevitaLash Cosmetics

In general, the system for handling customer inquiries through ticketing is effective and straightforward. However, the integration with Shopify leaves much to be desired. While working in the Help Scout, the sidebar only displays a some order numbers and totals, without providing information on shipping addresses, tracking, or customer extra details. To access this information, you must leave t...

— Sound Healing LAB

Helpscout is a great platform, but their integration with Shopify has a ways to go. The functionality missing specifically with Shopify is 1) showing customer and order TAGS in the side bar integration area 2) the ability to link to products you sell in your responses. Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias. Other functionality we know they...

— Beauty Heroes®

Easy to use. Gives order & customer info at ticket level

— Orniza1

Love this app. With auto replies, saved replies, work flows, mailbox segregation, and app integration (including Shopify customer profiling), this makes my customer service life 1,000,000X easier. AND I only pay $20 per month! For the time this saves me, I feel like I'm getting away with something with such great pricing.

— Discriminant

Help Scout helps you make every support interaction more personal and easy to manage. Their app integration is a crucial part of our help desk environment. <3 Help Scout!

— Atmosfx

This connector eliminates so much time for us in Help Scout but pulling in customer information in the sidebar and linking to all their past orders. Help Scout is the most customer-focused companies I've ever worked with. Keep up the good work!

— Dockatot

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