Onward Checkout+

Onward has been a great tool for us and our customers! Their Customer Support team is always extremely quick to help with anything. Also having a dedicated success manager is helpful as it's nice to have a direct contact when we need anything! We have had nothing but a positive experience with Onward! Highly recommend!

We use Onward+ for our post purchase shipping and product insurance and it has been a great resource for our company and customers. It is easy to use and has made our shipping, returns, claims and quality guarantees quick and easy. If you want efficiency, go with them!

Onward was easy to implement, and so far, seems easy for the customer to use. So far, we are very happy with Onward!

Onward reduces the time our team spends handling customer shipping issues and makes post-purchase support more efficient. It also creates an additional revenue stream and helps drive higher sales by giving customers more confidence at checkout.

Since launching with Onward, the experience has been seamless. We've tried several shipping protection providers over the years, and Onward has consistently delivered the best customer service. Our customers have been happy with the claims process, which means we're happy too. We also appreciate that they're continuously adding new features and services without increasing costs. Our account manage...

Adds aov, the onward logo and program makes your slide cart more legitimate. The cashback significantly increased my customer return rate. Brian has been awesome help for us every step of the way. Dot. Want my competitors using this.

Amazing experience with Matt, Josh and the rest of the Onward team! This tool not only drives incremental revenue but also enhances your customer experience simultaneously. Not to mention the customer support from Onward it's phenomenal!

absolutely a game changer for our business. The team are fantastic and very responsive. Don’t even Hesitate just do it.

Onward is a game-changer for Nemah, enhancing our customers' post-purchase experience with seamless benefits like shipping protection, cashback, and carbon offsets. By integrating Onward, we're able to offer our customers peace of mind with every order, aligning perfectly with Nemah's commitment to quality and care. Onward's no-SaaS-fee model ensures that we can invest more into what matters most—...

Onward has exceeded our expectations. It’s been pretty incredible to see the adoption rate from our customers. It’s clear they wanted the ability to protect their investment with us and Onward’s VIP service provides them with peace of mind. What's most interesting for us is that Onward goes beyond covering the standard package protection stuff (lost, stolen and damaged packages). Since we ship bul...

A truly great product. Matt and the team are easy to work with, fast at implementation, and overall we are simply seeing the results right away. Our customers are feeling at ease knowing their orders are protected and we are seeing the return on that investment every week. Wish we were using them since we started using Shopify. Cannot say enough good things about Onward.

We've been using Onward for 2 years and have been very impressed with their entire operation. Adding protection plus is a great way to offer customers extra peace of mind and increase customer satisfaction. Their team has also been fantastic - they're always helpful and extremely responsive. If you're looking for a way to protect your customers' purchases from damage/theft/loss I highly recommen...

Since launch, more than half of our customers have opted into Onward’s VIP+ Protection, which shows the impact of all the features (in addition to using shipping protection, we’re also using CashBack, Satisfaction Guarantee, Carbon Neutral Shipping). We love to see this adoption from our customers and it’s great to see all the new additional features on the way too. We just installed the new Track...

In addition to the shipping protection, the free returns feature is a total game changer. We’re able to offer our customers a risk-free way of trying our product without having to pay for return shipping. That’s had a noticeable positive impact on our new customer acquisition efforts and bottom line. Not to mention, they offer easy integration with Gorgias which has made things super smooth for ou...

We were previously with another shipping protection vendor, but Onward won us over with their fresh and innovative approach. We didn’t think offering just shipping protection to our customers was all that compelling and Onward agreed. They’ve really created something much more valuable for us and our customers with their new features like their satisfaction guarantee (if any of our customers are d...

We’re very happy with the Onward service. We’ve been impressed with how responsive the team has been to the needs of our customers and also to our occasional operational issues. One issue comes to mind where we mis-shipped a bunch of product, but needed to get it back from our customers. Our previous shipping protection provider would just reship the correct product but wouldn’t help us get the wr...

We've been having more orders get stuck in transit than usual, and I don't know what we'd be doing without Onward. It's so easy for our customers to solve their shipping problem, and we don't have to cover the cost anymore. Instead, we're actually receiving payouts from Onward. Couldn't be happier with this service!

Great team and service. Their swift and expert handling of claim requests for lost and stolen packages is really appreciated by our Members, and makes our internal teams' lives easier. We have a high bar in terms of expectations being met and the service has not disappointed. Their team tailored their service to our preferences, making the integration process smooth and simple. They've also follow...

We were one of Onward’s initial clients and have seen the product improve significantly. There were a few things we wanted to see changed in the service and we’ve been happy to see most of those changes implemented. In particular, it’s been really helpful for us to be able to add protection after an order has been placed. They promised to provide a friendly service to our customers and approve all...

We’ve been on preorder for most of our products during our time with Onward, so there haven’t been a ton of claims to handle. That being said, they’ve been very attentive with us and have handled the claims that we do have with care. Things will be ramping up heading into the winter, but we’re confident in Onward’s ability to handle the volume. It’s always a pleasure talking to the team and we’re...