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Shopify Knowledge Base

Customize FAQs used by AI agents to answer shopper questions

por Shopify · Lanzamiento: mayo 2025 · Plan gratuito disponible.

3.5 (27) en Shopify
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View and customize the FAQs that AI shopping agents use to answer questions about your store.

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Acerca de Shopify Knowledge Base

Cuando los compradores usan agentes de IA para buscar productos o preguntar acerca de las políticas de la tienda, Shopify proporciona respuestas basadas en el catálogo y los ajustes de su tienda.Knowledge Base le permite ver con qué frecuencia la información de su tienda es solicitada por los agentes de IA y personalizar FAQs para asegurar que la IA representa su marca con precisión y destaca lo que hace que su negocio sea único. Consulte lo que los compradores están pidiendo, para que pueda proporcionar las respuestas que están buscando. Ver FAQs generadas por Shopify basadas en los ajustes y políticas de su tienda. Monitore las preguntas del comprador sobre su tienda. Crear FAQs personalizadas para abordar una gama más amplia de preguntas del comprador. Ver más Ver menos

Última verificación: September 6, 2026 · Fresh

Detalles de la app

Desarrollador
Shopify
Categoría
Marketing & conversion
Precio
Plan gratuito disponible
Lanzamiento
mayo 2025
Valoración
3.5 (27) en Shopify

Funciones principales

  • View and customize the FAQs that AI shopping agents use to answer questions about your store
Integraciones con:

Shopify Admin

1 plan · empieza gratis

Free

Gratis

Planes y precios segun el Shopify App Store.

Valoraciones y reseñas

basado en 25 reseñas de la Shopify App Store

Usa las flechas para leer reseñas individuales

Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your custom "FAQ's" to help the Agentic system fill in its knowledge gaps. It really simplifies the process for the front end Ai to help answer store relative and sensitive questions such as returns process, warranty, services and shipping information. I think it could...
— AutoChimp Electronics
empty
— Prince Nova Collection
Muito útil.
— Antonio_handmade
Very easy to install and use the frequently ask questions I believe are very accurate waiting to see what kind of traffic is obtained but so far very happy
— Diesel Freak
I don't know why this App gets negative reviews? Use this App for LLM FAQ's to drive more citations and traffic. Simple.
— LightsStory Chandeliers & Crystal Lighting - USA
This combination of Agentic and Knowledge Base has the potential to far outstrip Google's suite of marketing tools, and at far less cost as well. Shopify looks to be on course to compete directly with Amazon, Ebay, TikTok and the rest.
— English.Army
Very useful, works like a charm!! Great job guys
— Kano Argentina
Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?
— Detroit Riot Club
Quite helpful and a very useful addition to our store.
— Harper Kendall
Knowledge Base still needs a lot of foundational work, especially to be used reliably with Inbox. Content hallucination. There's no control over AI hallucination, and the tool sometimes invents answers. Test-and-learn scenarios should feed Knowledge Base more broadly. Right now they seem limited to a single conversation, when they should let the AI learn to adapt to the e-commerce store in questi...
— Maison Merling
Sie ist nur auf englisch gibt keinen Stern.
— Petra's Seifenmanufaktur am Deister
The system's questions cannot be deleted, however they are always in English, ignoring the store's default language. Even if you delete the automatic response to write it in the store's language, the question is not editable.
— KARGA
Traffic from ChatGPT faded away after installing this app
— RGBKeys
empty
— DOGGER
Lack of export/import extension, all FAQ had to be added manually. No translations or localisation. Import will add 2 star and localisation another one, so for starters ok, but can be done better, especially that Shopify generates file: sitemap_agentic_discovery.xml
— DAMBAT Jastrzębski S.K.A.
Installed, and my Google Ads were disapproved due to malicious code being added to my site.
— Bavsound
It's great that Shopify finally offers this natively! Unfortunately, the app is not yet multilingual, so it's currently unusable for us.
— Revendo Staging

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