SavedBy Package Protection

Will and his team at Saved-by has been absolutely incredible. We have been able to mitigate our refunds and exchanges by utilizing their tool and have seen great results from it. I highly recommend this service to anyone looking for a good insurance team!

Smooth integration and whenever there is an issue with the buttons showing on the checkout page, it is fixed within a few hours. They are great with communication. My only ask is for the interface for clients to use the insurance was integrated into the account on our website. A few emails back and forth are sometimes needed when a client requests to submit a claim. Savedby does give an email temp...

SavedBy has been a game changer for our brand. We ship frozen smoked meat all across the country so having a great package insurance provider is ABSOLUTELY needed. Our customers rave about how simple the process is when anything has happened to the package and would recommend them for your ecommerce brand. Plug n play

The support is genuinely personal. You know you're dealing with real people who know your store and respond fast. They customised the setup around exactly how we wanted our customers' experience to be, and we're now seeing over a 60% opt-in rate. What really stood out was when we had theme and cart issues that had nothing to do with SavedBy. Other developers couldn't solve them, so the SavedBy te...

We switched over to SavedBy and they have been great partners. The user experience is seamless, and their customer support is top notch. We appreciate that they focus on package protection, and aren't trying to upsell us!

It's hard to find a company that cares as much about your business as you do, but SavedBy does. We originally partnered with SavedBy in July after hearing amazing things about the team and recognizing the need for shipping protection. After briefly exploring another direction, coming back to SavedBy was an easy decision. The team went above and beyond throughout the process, staying connected, ans...

We recently migrated from Onward to SavedBy and have been absolutely thrilled with our decision. Prior to our swap, we spoke to many operators in this space, and the communication and transparency from the SavedBy team (shout-out to Bailey!) were second to none. We've been live for a couple of months now and haven't had any issues (a rare achievement in SaaS these days!). Highly recommend giving...

We've been using SavedBy for a month now having switched over from Captain. The onboarding process was so straightforward and the support that the SavedBy team provide is awesome. So far it's fantastic and we're very happy we made the switch!

SavedBy has been a great addition to our customer support process. The platform is straightforward and easy to navigate, making it simple for our team to assist customers with lost, damaged, or delivery related claims. One of the things I appreciate most is how much easier it makes the claims process for both our customers and our support team. It helps us provide customers with a clear solution...

We literally moved this store over to Shopify so we could run SavedBy on it. That is how much we trust them. We have used SavedBy on our other brand for a while, and the difference is simple: when a carrier loses, damages or misdelivers a package, the customer files a claim, SavedBy reorders or refunds out of their own wallet, and we keep the revenue and the customer. Our support inbox got quieter...

Fantastic - a very can do attitude who want to help and do their best for the client to get the most out of their service, which is not always common in b2b businesses! Highly recommend :)

SavedBy Support has truly exceeded my expectations. They are attentive, flexible, and an absolute pleasure to work with. The collaboration has been outstanding from day one. I have nothing but good things to say about both the platform and the team. The platform is easy to understand and use, onboarding was thorough, they have helped us guide our customers through the claims process. The entire ex...

The team at SavedBy are a great group of folks to work with and their service is outstanding!

We have worked with SavedBy for years now. They are very flexible and accommodating to our needs. This was a refreshing change after working with some of their competitors. They give us full ownership over the experience, which is critical for our brand. They've alleviated the workload for our customer service team as well, which has been great. Overall a great working relationship with the SavedB...

Exceptional customer service! They’re always available when I need help looking into an issue and are quick to help get customer orders resolved. Highly recommend!

Savedby support has exceeded my expectations. They are also attentive and flexible. The Collaboration has been outstanding. The Savedby platform is easy to understand and use. The onboarding was thorough, and they even provided email macros to help our customers file claims. The experience has been smooth and easy.

SavedBy has been a massive help for our customers, and is an amazing solution when it comes to our product type - food and subscription heavy. We were searching for a provider for months that integrated with our subscriptions app - a true integration and not just adding on a one time product for every recurring order- SavedBy got it done. Their team is amazing and responsive and i cant recommend t...

Saveby has been a great add-on to our customer experience. Not only does it save our customer service team time, but the team is also incredibly responsive and helpful!

Top notch partners with a great overall platform. Installation was painless - the customer experience is phenomenal. We're even integrated with our CX Ops team and SavedBy in a slack channel to dramatically improve resolution time on more complex issues. Overall I'm super impressed with the partnership.