Releasit COD Fee

The app could be very useful if the interface were more intuitive. Unfortunately, customer support is not particularly helpful. I spent a considerable amount of time exchanging emails with what turned out to be an AI assistant regarding an issue they were ultimately unable to resolve. After keeping me engaged in a long email thread, the final response was simply: "It can't be done." A complete w...

Andava tutto bene fino all ultimo aggiornamento! Ora non si vedono piu le commissioni al check out, ho contattato l'assistenza e non mi hanno saputo aiutare, anzi mi hanno danneggiato! kevin ha rovinato il lavoro di tanti mesi eliminando i clienti limitati al cod!

The customer service is terrible, the app has problems when it needs to calculate VAT costs, I don't recommend it

The app is not reliable and their support is absolutely not willing to help especially Vianny. We showed them clearly with video recording that many clients are not able to complete orders with COD and the support replies back that its working for them and left it there. No intention to help figure out why it doesn't work. When my shopify developer is testing the COD it works for him but for us i...

Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission. After asking for everything to be put back the way it was, the main setting was not enabled, causing m...

I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. E...

Seriously don't see any point in this app. Can't be translated, can't have difference prices per country, amount is added AFTER user checks out, meaning you can't build any meaningful API flow with it, since the total amount will always be without the COD fee. Best thing is they charge 30$ a month for unlimited orders? For what? It does absolutely nothing, you can build something like it in a day...

This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly. The minimum order value for COD doesn't function...