OrderEditing.com

The whole team is so great with helping with issues. Andrej, in particular, has been especially speedy and thorough with any questions we’ve had!

Order Editing has been a great addition to our store. It’s easy to use, works seamlessly with Shopify, and gives customers the flexibility to make changes after placing an order, which has helped reduce support requests. Highly recommend!

Great app! Very intuitive interface and onboarding was fantastic - the team helped us get it all live with an engaging session, even works with our 3PL. Plus.. we have saved a heap of time already and made some extra upsell revenue in the first week. Highly recommend :)

Amazing app. Great for those with cheaper but maybe not as popular items to build your AOV. Been using for a few months and the ROI has been phenomenal. Already paid for the year long subscription in one month. We cannot suggest this enough!

Huge shoutout to Rox from the Sydney team and everyone else at orderediting. Incredible app and even more incredible customer service, after 100+ apps installed, its the first time we've had one give us a tailored onboarding and helping us set things up. Within only the first 5 days of enabling post-purchase upsell, we've already generated enough additional revenue to cover more than a year wort...

The Order Editing team is very impressive and the app is just as impressive. We requested a feature to Ben and he brought it to life in no time at all. Really appreciate the great communication! Cheers.

Brilliant app. Order Editing has already saved so much time and resource. We had an introduction call with Nicole and onboarding with Rox who were both such a pleasure to talk to. Rox set everything up for us perfectly and patiently explained all the settings and flows so we were across it all. Easiest (and the most fun) onboarding ever. The upsell revenue generated in 2 days of launching the app...

The app is pretty awesome. Customers take care of order changes themselves which saves time for CX. Also the upsell feature has generated additional revenue. Onboarding was extremely easy with Rox being extremely easy to deal with.

Roxanne was an awesome help and got us fully setup and going in an hour. App works great, support is even better. Thanks Roxanne

OrderEditing has been a great addition to our Shopify stores globally, driving strong revenue from checkout upsells and post-purchase offers. It's also made life easier for our customers by letting them update their orders themselves, without needing to contact our team. Paul was fantastic throughout the setup process, helping us get everything working exactly how we needed it and integrated with...

Roxanne has been brilliant from the start. She got us live quickly, stayed across everything through our first couple of weeks and checked in without us ever having to chase her. Genuinely invested in getting it set up properly for us rather than just switching it on and walking away. Couldn't ask for better.

Great app for upsells – has enabled us to really quickly drive incremental revenue in some quick set-up steps. Lots of options for various strategies across touchpoints. The team are incredibly helpful and friendly and keen to support across strategies, set-up and testing! Sometimes difficult to preview the flows but again the team are really helpful here and make sure everything is behaving as e...

Great app, took our feedback on board and so far we're saving money using it and making more!

Exceptional app and onboarding experience! Roxanne and Paul helped me get setup with the Order Editing app. Not only has it decreased order editing requests, we have also been able to upsell a number of products throughout the process. Highly recommend!

We run July across five Shopify stores (AU, US, UK, NZ, CA) and Order Editing has become one of the few apps I'd genuinely call essential. The bulk of our post-purchase support used to be customers wanting to change a shipping address, swap a colour, or add an item before dispatch. Now they just do it themselves from the order status page and the change flows straight through to our fulfilment sys...

We’ve been using the app for a month now and have already seen a reduction in customer service tickets relating to address changes, product changes, and order cancellations. The interface is intuitive and customisable to suit our brand, and fellow Kiwi Hamish has been very helpful and responsive whenever we’ve had questions. We’ve had a very good experience with both the app and the team. Richa...

OrderEditing is one of Jones Road Beauty's absolute favorite partners. Their team goes above and beyond every time. They're fast, responsive, and happy to help with things well outside their scope, which is rare to find in a vendor. The product is just as strong as the team behind it. Letting customers edit their own orders after checkout has deflected a significant amount of CX tickets and saves...

Order editing has proved to be a no-brainer addition to the stack at RIDGE. Not only does it help out our CX team a ton, it has also unlocked incremental revenue via Thank You and Order Status page upsells. There are endless SaaS tools out there that solve a problem but stop at the software. We really appreciate Order Editing being a great partner and providing a true service beyond an app. Jacqu...