Focal Live Chat & Helpdesk

Boost sales and support with integrated Live Chat and CRM

por Focal Software, Inc · Launched: marzo 2021 · Free plan available.

5.0 (1) on Shopify Usada por 4 tiendas Shopify Built for Shopify

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Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

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Acerca de Focal Live Chat & Helpdesk

Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app.Automate repetitive tasks and save time with real time reporting and status updates of conversations.Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience. Enable Live chat widget and omnichannel box for social apps Instantly engage customers with live chat support feature All in one customer support dashboard. Manage all query with one platform Automate repetitive tasks & provide quick and seamless experience to customers Reporting and Analytics about the status of each and every conversation Ver más Ver menos

Última verificación: July 16, 2026 · Fresh

Detalles de la app

Desarrollador: Focal Software, Inc
Categoría: Store design
Precio: Plan gratuito disponible
Lanzamiento: marzo 2021
Valoración: 5.0 (1) on Shopify

Funciones principales

Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

Integraciones con:

email, facebook, live chat, sms, whatsapp

1 plan · empieza gratis · prueba gratis de 7 dias

Free

Planes y precios segun el Shopify App Store.

Valoraciones y reseñas

basado en 8 reseñas de la Shopify App Store

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So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.

— The Himalayan Winter

Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

— GEON ALPS

This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

— smartcv

Adarsh has been awesome in resolving the issue and within mins he helped us get started with chat. Highly recommended..

— Zimlay

The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~

— SEOUL PURPLE

Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.

— Loving Foods

Our e-commerce store has over 5 full-time support agents. With so many channels and social media, it was very difficult for us to track all the conversations. We like a lot what Berry support does. It literally saved us 2-4 hours per day. Highly recommended for stores that support multiple channels.

— Sanities

I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.

— The Knickknack Shack by Darthside LLC

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