Easyship ‑ All in One Shipping

Been on Easyship for our Shopify store and the support has become the dealbreaker. We ran into real bugs with checkout rates, UPS services getting hidden on the label screen, and shipping rules not behaving the way their own support told us they should. When we reported it, we were told a technical call would be scheduled as a priority (ticket 1425430). We are still waiting. No call, no fix. On t...

Final Update — October, 2026: After more than five months of correspondence, Easyship has closed our case without issuing a refund, adequately accounting for the import taxes we prepaid, or providing any evidence that those taxes were actually remitted to the appropriate tax authorities. Despite acknowledging that our customer was charged again on a prepaid DDP shipment, Easyship ultimately shif...

(2025) Terrible company, do not use. Purchased one label, fine. Second label, blocked my payment 5 times, then took my money, then blocked my account, then asked me to verify my identity. Then the customer service rep said they wouldn’t unblock it unless I answered questions about my shipping volume and website, then they approved me when I asked to file a complaint. Useless. Beware. Update (Apr...

Overpriced and unreliable We have been using Easyship for a while now and honestly the price does not match the product at all. For what you pay you would expect a rock-solid system, but instead you get random bugs popping up regularly that take forever to get fixed by their support team. Product data syncing from Shopify is unreliable, HS codes for example simply don't sync, which is a critica...

Update - Be aware September 10, 2026 Almost a year later, Easyship is still causing us problems. Bad faith seems to be what actually drives this business. Pages of Terms & Conditions, with an endless number of clauses that put every risk and problem back onto the customer. No renewal notice, no refund, no cancellation grace period. This is a renewal trap, plain and simple. Small business owners...

(2025) Terrible company, do not use. Purchased one label, fine. Second label, blocked my payment 5 times, then took my money, then blocked my account, then asked me to verify my identity. Then the customer service rep said they wouldn’t unblock it unless I answered questions about my shipping volume and website, then they approved me when I asked to file a complaint. Useless. Beware. Update (Apr...

Update, August 1: This issue is still unresolved. After posting this review, I followed up with Easyship again on July 18 requesting a clear explanation and escalation. Easyship has still not provided an itemized explanation, confirmed a refund, or offered any meaningful resolution. At this point, nearly two weeks have passed since my last direct follow-up, and the issue still has no resolution o...

Horrible customer service. 3 weeks having an issue with my account where I can't ship until I verify my account (mind you I have shipped with them before but all of a sudden my account needed verification). The customer AI service bots keep opening cases and "escalating" but no one responds. I finally got a response after more than a week and when I replied back, they went silent again. It is real...