HeiChat AI Chatbot & Live Chat

Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website. The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first,...

After testing multiple Shopify AI chatbots, HeiChat is the only one I actually launched on my store. The rest flunked testing — hallucinations, drift, or constant manual correction. It just works. FAQ and policy-backed responses stay accurate and grounded. No babysitting. Real customization. Model selection, behavior tuning, flexible chat modes — it adapts to your business, not a template. Prod...

HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in it...

HeiChat has been a game changer for our business. Since integrating it with Shopify, we have been able to scale our customer support much faster while maintaining a great customer experience. The AI responses are accurate, efficient, and save our team a significant amount of time. Highly recommended.

This app has been incredibly valuable for our team. HeiChat allows us to scale customer support efficiently while delivering fast and accurate answers to our customers. The integration with Shopify is smooth, and the setup process was straightforward. We highly recommend it to any e-commerce business looking to improve customer service.

Wir sind mit der App super zufrieden. Sie ist sehr individuell. Und erleichtert uns den Kundenservice extrem.

HeiChat is so good. It is cleverer than we expected, since it has AI from many leading APIs. Moreover, its helpdesk is so supportive. We plan to use it more and more in the next phase.

HeiChat is the first chatbot I’ve tested that I actually trust in front of my customers. None of the AI tools I tried ever made it past testing. Answers drifted, were invented, or required constant correction. HeiChat works out of the box. It starts from a place of reliability. The responses stay consistent and grounded when supported by clear FAQs and policies. It does not require constant bab...

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Estamos muito felizes com o APP e com o suporte. Recomendamos a todos, com certeza.

We started using HeiChat from the very first order, and it was recommended by my friend. It works very well; they can choose different AI models for testing, which feels to me like hiring different employees. Our product is completely innovative, and HeiChat can understand our product explanations very well. It feels like having an experienced employee right from the start.

I have tried several AI customer service software and this one is the best.

We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot can't answer. Highly recommend.

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Have been using this app for almost a month. Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a h...

App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!

Setup was fairly quick and easy, and the AI was quick to learn the basics of our store. It was nice to see that we could add custom training material (text, PDFs, URLs, etc) as well as testing various conversation scenarios from the admin-side and correct its responses before going live. Also support was extremely quick and effective. Only had a couple minor things we wanted tweaked and they did...

AI is only as good as the data you put in - if you have good question banks for HeiChat, it will deliver. Take some time to train the app, check its responses and fill in the gaps - and it will save time and energy. I've already recommended the app to several people, and will continue to do so. A+.

After starting with 800 tokens, only 200 are left after 20 days.
It seems tokens are being consumed simply by the Assistant activating itself - even though no conversation took place. Something appears to be wrong with how tokens are counted. There were only two real customer conversations, with three questions and responses in total. Leaving just the branding visible - the AI badge - and turning...