Cavalry AI Customer Support

Autonomous AI CX agent that resolves customer support tickets

por Cavalry · Launched: diciembre 2021 · Free plan available.

5.0 (7) on Shopify Usada por 71 tiendas Shopify

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AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast.

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Acerca de Cavalry AI Customer Support

Cavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve tickets end-to-end at scale, without rigid workflows. Connect it to your existing stack and let it handle high-volume requests across every customer channel while staying aligned with your policies and brand voice. Keep shoppers happy, speed up resolution, reduce support costs, and turn support into repeat purchases and profit. Cavalry fully resolves complex tickets, reducing human workload in real time Cavalry stays on brand by following your policies, tone, and style guidelines Go live fast without weeks of flow building, maintenance, or brittle workflows Cavalry takes verified actions across your tools and escalates only edge cases Automate WISMO, delivery help, returns and exchanges, refunds and 100+ use cases Ver más Ver menos

Última verificación: July 15, 2026 · Fresh

Detalles de la app

Desarrollador: Cavalry
Categoría: Marketing & conversion
Precio: Plan gratuito disponible
Lanzamiento: diciembre 2021
Valoración: 5.0 (7) on Shopify

Funciones principales

AI Agent trained on 100+ ecom use cases
70-90% AI Agent Automation Rate
Fast AI setup with no workflow building
AI Agent that handles complex edge cases
End-to-end ticket resolution by AI Agent

Integraciones con:

Checkout, Freshdesk, Gladly, Gorgias, Kustomer, Recharge, Zendesk

1 plan · empieza gratis

Free

Planes y precios segun el Shopify App Store.

Valoraciones y reseñas

basado en 20 reseñas de la Shopify App Store

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While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.

— Purely For You

Cavalry has made my life so much easier. Having a lean team on our company, it's great to know we have Cavalry offering customer support 24/7 in real-time. It has a higher CSAT than our previous outsourced agency while also being much more affordable.

— good light world

Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things out as they arise. We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Shipped AI was able to significantly help reduce our seasonal staffing needs in Q4, a...

— NAADAM

We're very happy with our experience with Shipped. We started with a 30-day free trial in 2024 and have been customers for almost one year. We appreciate the advanced level of complexity that their AI agents can handle, not just engaging in conversation with our customers, but proactively solving issues and thinking like our in-house support reps. We highly recommend Shipped Suite for any e-commer...

— Passionfruit Kids

So far, three weeks, the experience has been incredibly smooth and well-managed. Customers are happy and we're happy too! I was a bit skeptical, because we don't love using outside companies to handle any part of our customer experience journey. The Shipped team has been so great though. Very responsive and thoughtful throughout onboarding and testing. We've had a few settled claims, and everythin...

— TETON Sports

Shipped Suite's team, led by Jasmine, has been exceptional. Their user-friendly system is easy to use and implement, making it a valuable addition to our product offering. Moreover, their excellent customer service is worth noting. I wholeheartedly recommend Shipped Shield to anyone considering their services.

— Mouldings.com

The team at Shipped Suite, headed by Jasmine, has been extraordinary. Their system is designed with user-friendliness in mind, making it simple to use and integrate, and thus an invaluable addition to our services. Additionally, their customer service is truly exceptional, and worthy of recognition. Without reservation, I strongly recommend Shipped Shield to anyone considering their services.

— White River Hardwoods

Jasmine and the Team at Shipped Suite have been nothing short of outstanding. An initial issue with integrating the Shipped Shield app (due to a code conflict caused by another app I use) was quickly resolved and I am very thankful for the efficient service, expert guidance and friendly communication I have received so far. I have no hesitation in recommending Shipped Suite and the Shipped Shi...

— Pleasure Dolls Australia

Jasmine was extremely helpful and knowledgeable. She took her time to answer all my questions and was very responsive via email.

— ShadedbyShanell

Shipped Shield has brought us revenue while bringing our customers peace of mind. Not only is Shipped Shield easy to use, easy to implement, and a value add for our customers... Their customer service is amazing. They are fast to decide on claims and easy to work with. They are both efficient and professional. I highly recommend them for anyone considering.

— NewAir

Please reach out, I installed the app but have some questions I'd like to ask and also help to know if it's configured properly

— Valdez Vogue Klozzet

our customers love shipped shield. i'm seriously amazed that almost every order includes it. we started looking for a shipping protection when we had a few orders this past month never make it to our customers. we're a new company so every lost order hurts since we have to ship the product out again, but love how now shipped will cover that loss. special thanks to jasmine for getting us set up so...

— MENU BEAUTY

Company cant seem to get their story straight. At first they were having delays because our site has a sidebar, then it's suddenly incompatible after 2 weeks of waiting for the install. It seems to me that they have no clue what they are doing. Avoid this company like the plague.

— Crater Goods

FRAUD APP, THESE PEOPLE ADDED A SHIPPING CHARGE IN MY CART WITHOUT ANY APPROVAL .I REQUEST SHOPIFY TO BLOCK AND REPORT THIS APP.

— Urban Indies

our customers love it. price is reasonable and most of our customers are adding it to their orders. props to their support team for getting us up and running immediately.

— EP Designlab LLC

App works great, new revenue stream for us and super responsive customer service. So far so good ...

— SOHO Forever

An essential app for your store. It lets us stay focused on growing sales instead of dealing with the back and forth of support emails. Their onboarding team took care of everything for us. Super easy install

— Vivzone store

great app to make some extra money with shipping protection. easy to install, responsive support, loads fast. great experience so far.

— lampdepot

We were looking to build something similar ourselves when we came across Shipped. Great app, great support. Highly recommend the app and all the options that come with it.

— Tekto Gear

This app does everything we need. The visual status of our shipments has been a great tool and helped reduce shipping questions. In addition, our customers love the ship shield, provides peace of mind for everyone invloved.

— Vortix Technology | A tech wellness brand empowering your health.

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