Releasit COD Fee

Extremely disappointing experience. I have been dealing with multiple serious issues with the app, including problems with Cash on Delivery settings, fees not being applied correctly, payment options disappearing during checkout, and features that simply stop working without any clear explanation. What made the situation even worse was the support. Felipe’s response time was unacceptable. When y...

The Releasit COD Fee will automatically add 0.65% of the paid amount, resulting in an inconsistency in the amount I charge to the customer. The customer service was unable to resolve my issue and I was very frustrated.

The app could be very useful if the interface were more intuitive. Unfortunately, customer support is not particularly helpful. I spent a considerable amount of time exchanging emails with what turned out to be an AI assistant regarding an issue they were ultimately unable to resolve. After keeping me engaged in a long email thread, the final response was simply: "It can't be done." A complete w...

Andava tutto bene fino all ultimo aggiornamento! Ora non si vedono piu le commissioni al check out, ho contattato l'assistenza e non mi hanno saputo aiutare, anzi mi hanno danneggiato! kevin ha rovinato il lavoro di tanti mesi eliminando i clienti limitati al cod!

The customer service is terrible, the app has problems when it needs to calculate VAT costs, I don't recommend it

The app is not reliable and their support is absolutely not willing to help especially Vianny. We showed them clearly with video recording that many clients are not able to complete orders with COD and the support replies back that its working for them and left it there. No intention to help figure out why it doesn't work. When my shopify developer is testing the COD it works for him but for us i...

Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission. After asking for everything to be put back the way it was, the main setting was not enabled, causing m...

I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. E...