Savena ‑ AI Customer Support
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AI support agent for chat, email and WhatsApp that edits, cancels and returns orders for you
Savena is an AI support agent and helpdesk for Shopify stores. It answers customers on live chat, email (Gmail or Outlook), WhatsApp, Instagram and Messenger from one shared inbox, using your live order data and a knowledge base built from your website. When a customer asks for a change, it can update the shipping address, swap or remove items, cancel the order or create a return, after verifying them by email code. Anything it should not handle goes to your team.
- Edits addresses and items, cancels orders and creates returns in your live store
- One helpdesk inbox for email, live chat, WhatsApp, Instagram and Messenger
- Verifies the customer with an email code before it changes their order
- Learns your policies from your website and replies in the customer's language
- Every order action stays off until you switch it on, one by one
Languages
English
Works with
- gmail
- hubspot
- intagram
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Savena
$99 / month
Includes 3 team members. Additional members $25/month each. AI resolutions billed at $0.99 each.
Features
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
21-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
I love the app. They are super responsive, appreciate feedback and act on it. There is a huge focus on constant improvement and making the app do exactly what our business need. We use it to answer our Facebook Messenger, email, website chatbot and Instagram. Excellent product!
Thank you, Hanz Driven, this made our day. Hearing that Savena handles Messenger, email, chat and Instagram exactly the way your business needs is the best feedback we could get. Keep the ideas coming; a lot of what we ship starts with them. 🙏
Support
App support provided by Savena.
Resources
Launched
May 27, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Draft orders, merchant managed fulfillment, all order history, returns, shipping information, third-party fulfillment, order edits
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Edit discounts
Discount codes and promotions
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Edit Online Store
Checkout page
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View other data
Shopify Markets settings
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