ShieldDesk ‑ AI Support Inbox
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (2)
- Developer
- Approid Tech
Featured images gallery
Every customer message in one inbox, already drafted from your real order data.
ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop. Cancel, refund or change an address without leaving the message — nothing touches an order until you approve it. Replies go out as your store. Flat pricing, no per-reply charges.
- Contact form, email, WhatsApp and customer-account messages in one inbox
- An AI draft on every message, written from live order and tracking data
- Auto-answers "where is my order?" with an undo window you control
- Cancel, refund or change a shipping address, only after you approve it
- Spam filtered out, and reports on what the AI handled for you
Languages
English
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 messages per month
- All features included
- AI drafts from live order data
- All channels in one inbox
- Spam filtered automatically
Starter
$9 / month
Features
- 1,000 messages per month
- All features included
- Auto-answers order status
- Cancel, refund or reroute orders
- Reports, saved replies, team inbox
7-day free trial
Pro
$19 / month
Features
- 5,000 messages per month
- All features included
- Priority support
- Auto-answers order status
- Reports, saved replies, team inbox
7-day free trial
Business
$49 / month
Features
- 20,000 messages per month
- All features included
- Dedicated onboarding
- Priority support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Excellent customer support tool. Easy to use, saves time, and helps us respond to customers faster with accurate order information. Great value for money.
Thank you for your review.
ShieldDesk honestly feels like having an extra support team member on autopilot. It handles repetitive queries really well and the replies actually sound natural, not robotic. Huge time-saver if you’re dealing with lots of order-related questions.
Your review truly made our day!
Support
App support provided by Approid Tech.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Orders, Online Store
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Edit orders
All order history
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Edit Online Store
Online Store script tags
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