RMS Chat Assistant (AI)

Pricing: Free plan available. Free trial available.
Rating: 0.0 (0 Reviews)
Developer: RMS

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Every customer question gets answered even when you're asleep.

"Where's my order?" "Do you have this in blue?" You've answered these a thousand times, and now one's landed at 2am your time. RMS Shop Assistant answers instantly on your storefront, using your real catalogue, policies and live inventory — not a script — and only escalates what genuinely needs you. You get your evenings back. Customers get answers at 2am instead of "we'll respond in 24 hour." Add your WhatsApp Business Account and the app hands over the chat to your team member over WhatsApp.

Reduce support tickets. With upfront answers, customers have all information.
Email & WhatsApp escalation to store team for complex questions.
Integrates with your WhatsApp Business Account for live escalation to your team.
Multi-language chat support.
5-minute setup, no coding required.

Languages

English, German, French, and Spanish

Works with

WhatsApp Business Account

Pricing

Choose the plan that best fits your business.

Free

Features

25 conversations per month
Single language support
2 assistant personalities
Live handover to WhatsApp agent
Basic analytics
Assistant supports products only

Starter

$19 / month

or $190/year and save 17%

Features

500 conversations per month
Single language support
Escalation to support team
Live handover to WhatsApp agent
Custom assistant personality
Advanced analytics
Assistant supports products only
Smart model routing

14-day free trial

Growth

$49 / month

or $490/year and save 17%

Features

2,500 conversations per month
Multi-language support
Escalation to support team
Live handover to WhatsApp agent
Custom assistant personality
Advanced analytics
Assistant supports products & collection

14-day free trial

Enterprise

$99 / month

or $990/year and save 17%

Features

10,000 conversations per month
Multi-language support
Escalation to support team
Live handover to WhatsApp agent
Custom assistant personality
Advanced analytics
Priority support
Assistant supports products & collection

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

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Support

App support provided by RMS.

Resources

Developer

RMS

Website

London, ENG, GB

Launched

March 19, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

Store owner

Name, email address, phone number, physical address
Blog contributors

Email address, IP address, browser and operating system

View store data:

Products, orders, discounts, Online Store, custom data, Shopify admin

View products

Inventory, products, collections
View orders

All order history for the last 60 days, returns, shipping information
View discounts

Discount codes and promotions
View Online Store

Online Store pages, theme
View custom data

Metaobject definitions, metaobjects
View Shopify admin

Legal policies, privacy settings
View other data

Locales, locations, Shopify Markets settings, payment terms, purchase options