HeiChat AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free to install. Free trial available.
- Rating
- 4.7 (69)
- Developer
- heicarbook
Featured images gallery
24/7 AI Chatbot & Live Chat that turns browsers into buyers and questions into fewer tickets.
HeiChat is a 24/7 AI chatbot and live chat trained on your products, orders, and policies — not a generic script. It recommends products, tracks orders, answers FAQs, and creates tickets, with one-click handoff to your team when needed. Manage storefront, WhatsApp, and Messenger chats from one inbox, and choose ChatGPT, Gemini, or Claude — or use the default, zero setup. HeiChat also includes storefront widgets for product search, quizzes, cart recovery, and feedback.
- 24/7 AI Chatbot & Live Chat in 95+ languages for global customer service.
- AI-powered guided selling recommends products & closes sales in chat.
- AI Helpdesk handles order tracking, FAQs & tickets — hands-free.
- Omnichannel support: live chat, WhatsApp & Messenger, one inbox.
- Capture leads, sync CRM via webhook, join any chat from mobile app.
Languages
English, Japanese, Chinese (Simplified), Spanish, French, German, Portuguese (Portugal), Italian, and Dutch
Works with
- Checkout
- Shopify Admin
- Gorgias
- Klaviyo
- Messenger
- n8n
- Zapier
Categories
Real-time messaging
Automated responses
Customization
Offers and recommendations
Pricing
Choose the plan that best fits your business.
Free
Free to install
$1 Per 200k Extra Tokens
Features
- 800k Free Tokens
- 100 Products to recommend
- 20 Knowledge Bases
- Customizable Widgets
- Switch AI Models
- Mobile App
Pro
$29.90 / month
$1 Per 200k Extra Tokens
Features
- 500 Products
- 100 Knowledge Bases
- 10M Tokens/Month
- 250 AI replies/month (Basic model)
3-day free trial
Pro Plus
$69.90 / month
$1 Per 200k Extra Tokens
Features
- 3,000 Products
- 1,000 Knowledge Bases
- LiveChat/WhatsApp/Messenger Integration
- 50M Tokens/Month
- 1250 AI replies/month (Basic model)
- Comprehensive marketing tools
- AI-Powered Tickets Management
- Support Cloudflare to reduce spam
3-day free trial
Pro Max
$299 / month
$1 Per 200k Extra Tokens
Features
- All Pro Plus Features
- 400M Tokens/Month
- 20,000 Products
- 3,000 Knowledge Bases
- Use Your Own OpenAI API Key
- 10000 AI replies/month (Basic model)
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (69)
Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website.
The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model.
Retains all of the information very well and references the data you share first, versus whatever it can find online.
HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in its class, and I highly recommend it.
HeiChat is so good. It is cleverer than we expected, since it has AI from many leading APIs. Moreover, its helpdesk is so supportive. We plan to use it more and more in the next phase.
Support
App support provided by heicarbook.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
-
Store owner
Name, email address, phone number, physical address
-
Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store, Shopify admin
-
Edit customers
Browsing behavior, customer data
-
Edit products
Inventory, products, collections
-
View orders
All order history
-
View discounts
Discount codes and promotions
-
Edit store analytics
Web pixels
-
Edit Online Store
Online Store pages, Online Store script tags, theme
-
View Shopify admin
Legal policies
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
