Yanet Returns & Exchanges
Featured images gallery
Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.
Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!
- Submit and manage return and exchange requests clearly at different steps.
- Different policies and rules can be created and applied for different products.
- An easy-to-use embedded portal allows customers to submit requests quickly.
- Customers always get updated via email at each step of the request.
- We support edit text, banner and colors of the portal to match your style.
Languages
English, Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Chinese (Simplified), and French
Works with
- Customer accounts
- Shopify Admin
- EasyPost
- FedEx
- Shippo
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 6 requests per month
- Customizable Return Portal page
- Rule & Refund/Exchange reasons setup
- Exchange to the same product/variant
- Refund to Discount code & Store credit
- Multiple languages supported
- Notifications via email
- Multilple shipping carriers supported
Professional
$9.99 / month
80 free requests per month, only $0.2 per extra request
Features
- All features in Free plan
- Exchange to different product/variant
- Packing Slip supported
- Refund by Gift code
- Return/Exchange Fee by conditions
- Return/Exchange Reward by conditions
- Priority support
14-day free trial
Ultimate
$29.99 / month
Unlimited requests
Features
- All features in Professional plan
- Automation Approval
- API/Webhook (Coming soon)
- Dedicated priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app makes returns and exchanges much easier and more organized, improving both customer experience and back‑office workflows. The interface and portal are described as clean, intuitive, and easy to set up, even for non‑technical merchants. Many appreciate the automation, customization options, and strong value as a free solution. Support is consistently praised as fast, responsive, and helpful with setup, configuration, and feature requests.
It's a valuable app with fair pricing. It might miss some small enhancements and customisation options, but the best part is the customer service. It's available all the time and does its best to help.
Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have not fixed the issue.
the customer services are very helpful and also this software is good
Support
App support provided by Yanet.
Resources
Launched
April 7, 2023
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit
-
Edit customers
Customer data
-
Edit products
Inventory, products, product listings, collections
-
Edit orders
Draft orders, all order history, returns
-
Edit discounts
Discount codes and promotions
-
Edit gift cards
Gift cards
-
Edit store credit
Store credit accounts, store credit account transactions
-
View other data
Locations
Featured in
More apps like this
