Chatway Live Chat & AI Chatbot
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Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Shopify Admin
- Chatbot
- Facebook Messenger
- Live Chat
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- Unlimited conversations
- Widget customization
- Buttons for social chat channels
- AI chatbot agent credits can be added
Solo
$29 / month
or $288/year and save 17%
Features
- 1 seat included
- Everything in Free, and
- Unlimited chat history
- Real-time visitors insights
- Email, Whatsapp, Messenger & Instagram
- Live translation & multilingual widget
- Custom widget & agent visibility
- Optional AI chatbot credits & agents
14-day free trial
Team
$79 / month
or $780/year and save 18%
Features
- 4 seats included
- Everything in Solo, and
- Automations & workflows
- Optional AI chatbot credits & agents
14-day free trial
Plus
$149 / month
or $1,428/year and save 20%
Features
- 10 seats included
- Everything in Team, and
- Multi-widget support
- Multiple inboxes
- Priority support
- Optional AI chatbot credits & agents
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (260)
The chatbot worked well for what we needed it for. Messages came through quickly. The only thing I would change is the references or subject lines use very random words like Indigo, Aqua etc... makes it hard to search for a message again. Would be better if the client name came up on the subject line rather. But maybe this was because we were using the free version. Other than that, very happy with the chatbot app
Thank you so much for the 5-star review! We’re glad to hear Chatway worked well for your needs and that messages came through quickly.
The random names such as Indigo or Aqua are automatically assigned when a visitor has not provided their name. You can add a mandatory pre-chat contact form to collect the visitor’s name, email, phone number, or other details, which will make conversations much easier to identify and search.
You can set it up here: https://chatway.app/help/getting-started/how-to-collect-name-email-phone-and-any-other-contact-form-field-in-chatway
Thank you again for your feedback and support!
The app is an important part of our customer communication process and impacts our business directly! I had an issue today and I reached out to their customer service and they were available to handle the issue within a few minutes.
Thank you for the great review 🙏
Have a small new webshop, and needed more personal service and ability to let potential customers know I'm there with a chat bot. ChatWay was installed, and it has a lot of features, and AI driven answers that indexes the webshop and can be given precise instructions. And this is the free version basics, really what I needed (for now) to hopefully grow.
Thank you for the great review 🙏
Support
App support provided by Premio.
Resources
Launched
September 7, 2023
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